Saturday, 20 January I have the latest Smart Card utility update from Windows Update Device Manager shows my card reader is installed and properly functioning. Verify SmartCard Service started. Obtain a CAC Reader. The firmware update “should” fix the following problems: Start , Search programs and files in Windows 7, 8.

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Select the triangle next to Smart Card Readers.

Close all programs, restart your computer. If your smart card reader is listed, go to the next step of installing the DoD certificates. Obtain a CAC Reader. Select Browse, then desktop or wherever you made the folder. EXE lightning bolt in the “app” folder to update the firmware.

Windows 10 Smart Card Reader and Military Common Access Card (CAC) Certificate Issues

DoD Certificates Step 4: It “should” start to install itself. StartSearch programs and files in Windows 7, 8. There is no firmware update for a V2 reader because it is already actkvclient.

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Smart Card HID with ActivClient

The link will pop up a window with instructions for things to do on the DISA website. If you computer fails to recognize the CAC reader driver, you may need to try a different computer to do the update.

Once it is uninstalled, unplug the actvclient from your computer. Card reader is not recognized. Make sure you complete the following: Firmware Update for SCR It’s taken me a lot of digging to find this solution and I’ve done a lot of the working with solutions from militarycac.

Select the folder if using the firmware update driver below, stop at the driver folder, do not ‘dig’ down to AND or Intel folders and then OK. I’m military and so the use of my smart card reader is a necessity.

Installation Steps Step 1: Last Update or Review: Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually.

Windows 10 Smart Card Reader and Military Common Access Card – Microsoft Community

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical rezder services. Saturday, 20 January Verify your firmware version before going through this process It will ask you where you want to save the extracted files to, I recommend your desktop.


Unzipping – the driver. In Windows 8, any time my CAC was inserted into my card reader, my personal profile certificates would load here. Likely, those reading this who have a solution probably understand or have a similar issue. Thanks for marking this as the answer.

If it did not install correctly Sorry this didn’t help. If that doesn’t work, keep reading for other ideas below. The firmware update “should” fix the following problems: